Avaya successfully completed its debt restructuring and emerged from chapter 11. In order to support their 130,000 clients worldwide, Avaya embarked upon a new course with technology acquisitions to enhance their product portfolio, geographical and partner expansions, and new promotional offerings.
To bolster their position as the largest pure-play Unified Communications and Contact Center provider in the cloud, Avaya announced the acquisition of Spoken on January 29, 2018. Spoken is purported to be a leading innovator in Contact Center as a Service (CCaaS) solutions for enterprise customers. Spoken offers optimized applications such as conversational artificial intelligence, multi-tenant architecture, and specialized agent quality software applications and services that will strengthen Avaya offerings for the future.
New Promotions from Avaya
Hitting the ground running, Avaya has announced several promotional offers to reward their existing clients. The promotions are designed to cost-effectively migrate clients towards the latest technology offerings that will protect their investments in Avaya technology and provide enhanced communication options that will transform their businesses. Promotional offers include:
- The Loyalty2gether offer is geared toward qualified CS1000 customers and provides a range of programs to improve their current communications, collaboration and customer contact capabilities.
- The Oceana NOW promotion is designed to assist clients in transforming the contact center environment.
- The Automate CC NOW program offers promotional bundles for clients who are focusing on the benefits of automation.
Contact your Com-Strat consultant for additional information and advice on how we can assist your organization in evaluating your technology options.
