Are you protecting your clients and employees against fraud?
The FCC states that one of the top consumer complaints is unwanted calls, including illegal and spoofed robocalls. Complaints are now being enforced through legal and financial action against robo-callers and carriers are empowered to block unwanted calls based on their data analytics. Other services are available such as tools to block calls from any number that doesn’t appear on a customer’s contact list or other “white list.” Utilization of Caller ID authentication also helps to reduce illegal spoofing.
Today, older Americans are more vulnerable to scamming. In 2019, seniors surveyed received at least seven robocalls per week. A projected 7% of seniors have suffered financial loss or provided personal information to a scammer. During the pandemic scammers have also impacted additional members of minority groups and ages through health care/insurance scams. “You have won a free Trip or Prize!” is one of the most common scammer calls, followed by credit card fraud, computer support swindles and IRS scams.
Companies who filter out unwanted voice traffic have reported improvement in their network performance, a reduction in potential cybersecurity risk and general improvement in team member productivity. Technology designed to keep ahead of the evolving patterns of spammers, including the addition of a sophisticated “spoof” detection system that identifies when a call is using a fraudulent caller ID to trick the call recipient, are now available for deployment.
