A college district in California was looking to secure the services of a technology consulting firm that could assist their Public Safety and Police Dispatch operations divisions with securing a new 911 solution for the campus.
Utilizing Microsoft Skype and O365 technologies to support campus voice and collaboration requirements, the Public Safety and Dispatch organizations needed to improve their communication resources to meet current and future operational objectives. Some of the system improvements included:
- Immediate notification to Dispatch when a 911 call was made from the campus Skype for Business voice system with the DID and extension information so that Public Safety personnel could immediately mobilize first responders.
- Technology planning needed to consider a future acquisition of a Next Generation 911 capable Public Safety Communications System.
