In August an enterprise technology organization selected Com-Strat to assist with the procurement of a global site contact center solution. The client supports thousands of international agents and locations across disparate legacy premises-based contact center platforms needing to consolidate on one next generation cloud-based omnichannel solution.
While the company had narrowed the vendor options under final consideration, Com-Strat services were secured to leverage their market knowledge and subject matter expertise on:
- Industry trends and best practices
- Future product roadmap considerations
- Benchmarking/negotiation of proposed platform and application licensing/pricing
- Networking architecture
- Comprehensive and definitive Scopes of Work
- Ability to negotiate Service Level Agreements (SLAs)
Let tis know if there is a new contact center project in your future.
