Duquesne University was looking to partner with an experienced Unified Communications (UC) consulting and project management firm to provide subject matter expertise and staff augmentation. With decades of experience in higher education, Communication Strategies was well qualified and uniquely suited to fulfill this role.
Founded in 1878, Duquesne supports over 9,300 graduate and undergraduate students on 49 acres in Pittsburgh PA along with 500 faculty members . The school also maintains an associate campus in Rome. The new cloud solution was expected to support 3,000 endpoints or soft clients. Duquesne University needed an experienced, vendor-neutral consulting practice to provide guidance and support to address the challenges surrounding a cloud migration.
Project Challenges:
- Limited internal resources
- Wide technology shift from 1960’s Centrex technology to 2021 VoIP-based Unified Communications
- The need to support remote workers
- Compliance with new E911 laws and regulations
- Need for platform integration between Mitel and Centrex during migration process
- Potential need to expand contact center applications to new business units
- Logistical challenges as a result of the Covid pandemic
Contact your Com-Strat consultant team for assistance if your organization is considering a cloud migration solution for your future.
