Crystal Ball – Forecasted Technology Trends for 2019
1: Machine Learning (ML) followed by Artificial Intelligence(AI) advancements will continue to improve culminating in the continued reduction of live agents and customer support staffing. Conversely the continued improvements and deployment of ML and AI will all also produce more customer centric, efficient and interactive live agent support staff.
2: Networking and security departments/divisions within organizations will become more collaborative or merge into a single more efficient and effective business unit. IT strategies will incorporate ongoing network migrations and designs with enhanced security requirements.
3: Storage capacity usage and pricing will continue to drop allowing data storage services and data mining/business intelligence applications to become more price attractive to more businesses.
4: Wireless 5G pricing models may change from the 4G consumption-based model to a monthly fixed pricing model. These pricing changes may drive new applications for businesses in terms disaster recovery and business continuity modelling.
5: The increase of cloud communications offerings will allow team collaboration to become more rapidly adopted and more mainstream. Applications that can deliver virtual project workspaces both internally and externally will become the centerpiece of unified communications offerings.
