Communication Strategies is frequently contracted to work with firms who are looking to understand why their investment in technology and software is not providing expected improvements in customer service response and/or increased employee productivity.
Many of our clients have procured new voice, data, contact center, or CRM solutions in an attempt to become a more innovative performance-based culture. Other organizations are looking for new and innovative ways to serve, attract or retain the next generation of tech savvy employees and clients. Our business process assessment services will consider if your business and workflow processes are aligned with:
• Current and future technology procurement objectives.
• Industry best practices.
• Employee staffing, skillsets, and training requirements.
• Corporate revenue or profit objectives.
• Short and long term strategic plans.
Communication Strategies works closely with management, and leaders of business units within the organization considered to be key contributors. During the discovery process we take into consideration how the current technologies utilized support or impact day-to-day operations. We also evaluate the ability of the existing technology investment to meet the current and future needs. Finally, we can evaluate your organizations’ flexibility and readiness to consider technology and/or business process change. Our engagement team works closely with organizations to determine the effort that will be needed to achieve your business transformation goals. In our final report we document your existing technology investment, consider new technology options and recommend changes in internal workflow/business processes that can provide optimal results.
