A California Community College serving over 16,000 students at multiple campuses was experiencing service issues with their aging legacy PBX system and reached out to Com-Strat for technology consulting assistance. While also expanding and building new facilities, the College felt it was an opportune time to consider their future technology options. The College engaged Com-Strat to perform a current-state assessment, gap analysis and secure a high-level strategic recommendation. Once complete the client elected to consider premise, hybrid, and cloud-based strategies to address their objectives during an RFP procurement cycle. Their system design emphasized long-term requirements for:
- Unified Communications and Collaboration
- Resiliency and Business Continuity
- Virtualization
- Contact Center requirements for several departments.
- Improved E-911 services
- Desktop, mobile and soft client options.
After reviewing options and demonstrations from a range of manufacturers, the College selected a premise-based solution from ShoreTel. Key to the deployment was a detailed implementation process and UAT (User Acceptance Testing) plan that uncovered and addressed critical elements in the deployment process to ensure a successful installation and technology adoption by the employees.
Is your firm considering a VoIP or Cloud project? Contact Communication Strategies or call 707.963.5418.
