For over 32 years, Communication Strategies has been auditing and analyzing client telecommunications and network services billing. It is our experience after reviewing invoices for a wide range of organizations that a majority are overspending. The reasons include non-competitive charges, incorrect billing rates, fees for non-operational services and costs for services that have fallen off contract. Communication Strategies starts audit projects with a high level expense review with the goal of identifying the savings potential up front.
In our decades of industry experience, we have never engaged in an audit project that has not saved a client money or improved network performance. Our consultants typically generate savings of between 10%-15% of total telecom spend and have been able to successfully negotiate credits and refunds for past billing errors.
We continue to work with our clients and their carrier partners to prioritize savings and implement changes in the following areas:
- Local & long distance calling
- Understanding the impact of the Universal Service Fund surcharge
- Cellular services
- WAN/Internet services and potential conversion to SD-WAN
- Audio, video and web conferencing services
- Maintenance and managed services support contracts
- Data Center/Co-location expenses
Unlike other telecom expense management (TEM) firms, Communication Strategies does not take a percentage of recovered expenses as payment. Our process is to create a scope for the project with fees based on hours projected to review existing annual billing and execute on recovery or alternative cost effective services.
Contact Communication Strategies regarding your Telecom Audit and Expense Management needs today!
