One of our valued clients recently shared why they had chosen Com-Strat to assist with their project. They wanted to make sure they secured the services of an objective outside consultancy so that the entire firm’s business and communication requirements were reviewed and considered as previous efforts had focused just on IT and Contact Center objectives. While they entertained proposals from three established consulting firms for the engagement, they selected Com-Strat for the following reasons:
- Communication Strategies was neither the largest or smallest, but had substantial vertical market and industry experience. Some firms were better known through publishing and speaking engagements but had less practical experience in actual project completion.
- The client saw value in our partnership approach and willingness to work with their staff, departments and key stakeholders, instead of just leaving the client to their own decisions.
- Com-Strat was significantly more process-oriented than other firms.
- Flexibility in evaluating multiple architecture options and vendors was important, and they felt Com-Strat delivered this.
- Com-Strat would be supportive and proactive during the evaluation process, without abdicating the role or completely taking over the evaluation process.
- Easy to understand graphs, comparison charts and evaluation metrics made Com-Strat’s documentation stand out from the rest.
- Com-Strat would participate in the final board recommendation meeting to review and validate the ultimate solution recommendation.
